Adherence to a prescribed insulin regimen is a common problem. About 78% of diabetics have either low to medium adherence to their insulin regimens. Non-adherence can be caused by any one of the following factors:

Summary

According to LaVela and Gallan in their Patient Experience Journal article, “Measurement of patient experience is important because it provides an opportunity to improve care, enhance strategic decision-making, meet patients’ expectations, effectively manage and monitor health care performance, and document benchmarks for health care organizations.” These efforts can be used to enhance business for health care organizations through loyalty, referrals, and reimbursement. However, patient experience has also been described as a complex and ambiguous concept that lacks a common definition.

From a larger viewpoint, information on patient experience can be used to compare experiences of different providers and systems and ongoing monitoring by health care oversight entities. In addition, understanding patient experience can help organizations to meet their goals in health care delivery and assist patients in making health care decisions through rating and other informational systems.

Value and validation of patient satisfaction evaluation   Future research to increase understanding of factors contributing to greater patient satisfaction and the impact of satisfaction on home health care outcomes

This area of research and practice is still flexible to change because of the complexity and lack of a universal definition or set of common concepts. A great deal of effort is going into standardizing and simplifying patient satisfaction and experience measures. In addition, the controversy around the existing or lack of relationships between patient satisfaction and quality of care and outcomes will continue to be explored. New research findings and recommendations to validate measures are ongoing, and are likely to lead to modifications in required patient satisfaction and experience data collection and prospective payment systems for home health agencies.