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Implementing
guidelines can be difficult because it requires effort and change in
practices by health care personnel who may already be used to managing
diabetes in their own way, and who may have time and resource
constraints.
In 2009,
Goderis et al evaluated the experiences of general practitioners who
participated in a Quality Improvement Program with the goal of promoting
adherence to international guidelines for diabetes care. The barriers to
change that they found included the general practitioner’s inadequate
knowledge on the management of care, their own performance in managing
practices, attitudes regarding targets, medications, and skepticism
about quality improvement projects. From the patient’s perspective, lack
of knowledge on diet, health status, attitude and motivation, and clinic
practice organization and staff were the major barriers to optimal
diabetes care. More general context barriers included lack of teamwork,
poor relationships between and with health care providers (including
competition between specialists and general practitioners), financial
concerns, and factors associated with patient aging.
•
•Quality
Improvement Program (QIP)
•General
practitioner responses
◦Barriers:
knowledge, attitude, organization
◦Change
mediated by
•Education
of practitioners
•Team
approach and participation
•Consistent
resource messages
•Clear
delineation of roles and tasks
•Serial
efforts to remove barriers
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Changes were
seen in the physician when there was education and feedback on
guidelines, case coaching, and increased contact and participation in
team meetings with peers and other disciplines. Patients were able to
change when there was more of a team approach by health care providers,
free services and materials, consistent messages from each of the
resources used (general practitioner, specialist, educator, and others),
and an attitude change on the part of the general practitioner.
Improvement was also seen when there was a reassignment and clear
delineation of roles and responsibilities along with serial efforts to
remove barriers.
Successful
management of diabetes depends heavily on removing barriers for optimal
care experienced by both providers and patients. The authors
suggested that multifaceted quality improvement programs may be better
at improving management than single interventions.
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